{"id":16575,"date":"2023-11-25T14:45:16","date_gmt":"2023-11-25T05:45:16","guid":{"rendered":"https:\/\/i-nextia.com\/?page_id=16575"},"modified":"2023-12-16T15:26:13","modified_gmt":"2023-12-16T06:26:13","slug":"e-sim","status":"publish","type":"page","link":"https:\/\/i-nextia.com\/en\/e-sim\/","title":{"rendered":"e-SIM"},"content":{"rendered":"[vc_row full_width=”stretch_row” css=”.vc_custom_1701931758892{padding-top: 20px !important;padding-bottom: 75px !important;background: #fffceb url(https:\/\/files.i-nextia.com\/wp-content\/uploads\/2023\/12\/07154745\/bg-movil-ok.jpg?id=16758) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column css=”.vc_custom_1557557191175{padding-bottom: 16% !important;}”]
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Con\u00e9ctate a internet mientras viajas sin usar roaming. \u00a1Evita facturas sorpresa!<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″ offset=”vc_col-xs-6″][vc_single_image image=”16585″ img_size=”150×150″ alignment=”center”][vc_custom_heading text=”Mant\u00e9n tu SIM f\u00edsica” font_container=”tag:h2|font_size:18|text_align:center” google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” t_supro_heading=”” m_supro_heading=”” t_font_size=”14″ m_font_size=”18″][vc_column_text]\n

Con la eSIM, conservas tu tarjeta SIM f\u00edsica para recibir llamadas a tu n\u00famero habitual.<\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″ offset=”vc_col-xs-6″][vc_single_image image=”16583″ img_size=”150×150″ alignment=”center”][vc_custom_heading text=”Muy f\u00e1cil de instalar” font_container=”tag:h2|font_size:18|text_align:center” google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” t_supro_heading=”” m_supro_heading=”” t_font_size=”14″ m_font_size=”18″][vc_column_text]\n

Compra y configura tu eSIM en minutos. Es tan f\u00e1cil como escanear un c\u00f3digo QR.<\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]

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Tras verificar que tu m\u00f3vil es compatible, compra el plan con el destino y la duraci\u00f3n que mejor se adapte a tu viaje.<\/p>\n[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”16594″ img_size=”medium”][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”30″ equal_height=”yes” css=”.vc_custom_1701325566048{padding-top: 25px !important;padding-bottom: 25px !important;background-color: #ffffff !important;}”][vc_column width=”1\/6″ css=”.vc_custom_1555997439791{padding-top: 1px !important;}”][\/vc_column][vc_column width=”1\/3″][vc_custom_heading text=”Sigue las instrucciones de instalaci\u00f3n” font_container=”tag:h2|font_size:18|text_align:left” google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” t_supro_heading=”” m_supro_heading=”” t_font_size=”14″ m_font_size=”18″][vc_column_text]\n

Al completar la compra, recibir\u00e1s por email las instrucciones para instalar y activar tu eSIM. En pocos minutos lo tendr\u00e1s todo listo.<\/p>\n[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”16595″ img_size=”medium”][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”30″ equal_height=”yes” css=”.vc_custom_1701496808800{padding-top: 25px !important;padding-bottom: 25px !important;background-color: #f8f8f8 !important;}”][vc_column width=”1\/6″ css=”.vc_custom_1555997439791{padding-top: 1px !important;}”][\/vc_column][vc_column width=”1\/3″][vc_custom_heading text=”\u00a1Con\u00e9ctate en cuanto aterrices! Empieza a usar tu plan de datos al llegar a tu destino” font_container=”tag:h2|font_size:18|text_align:left” google_fonts=”font_family:Open%20Sans%3A300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic%2C800%2C800italic|font_style:600%20bold%20regular%3A600%3Anormal” t_supro_heading=”” m_supro_heading=”” t_font_size=”14″ m_font_size=”18″][vc_column_text]\n

Tu tel\u00e9fono se conectar\u00e1 autom\u00e1ticamente a internet al llegar a tu destino. \u00a1Feliz viaje!<\/p>\n[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”16596″ img_size=”medium”][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1701932115769{padding-top: 20px !important;padding-bottom: 30px !important;background-color: #58e9f8 !important;}”][vc_column][vc_custom_heading text=”PREGUNTAS FRECUENTES” font_container=”tag:h2|text_align:center|color:%23020202″ google_fonts=”font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:400%20regular%3A400%3Anormal” letter_spacing=”5px” t_supro_heading=”” m_supro_heading=””][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”30″ equal_height=”yes” css=”.vc_custom_1701325812532{padding-top: 25px !important;padding-bottom: 25px !important;background-color: #ffffff !important;}”][vc_column css=”.vc_custom_1555997439791{padding-top: 1px !important;}”][vc_column_text]\n

\u00bfTodav\u00eda tienes preguntas? Aqu\u00ed aclaramos las consultas m\u00e1s frecuentes de los viajeros.<\/center><\/p>\n[\/vc_column_text]
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Puedes verificar si tu smartphone es compatible con eSIM aqu\u00ed.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfPuedo usar mi tarjeta SIM f\u00edsica junto con la eSIM de i-Nextia?” tab_id=”1702706942759-5398c0fb-3a4c”][vc_column_text]\n

Si usas un dispositivo de Apple, puedes emplear tu SIM f\u00edsica y tu eSIM simult\u00e1neamente. Selecciona la SIM f\u00edsica para llamadas y SMS, y la eSIM de i-Nextia para datos desde tu dispositivo. Ten en cuenta que si dejas activada tu SIM f\u00edsica, tu operador podr\u00eda realizar cargos de roaming por llamadas o mensajes de texto.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfPuedo compartir datos con otros dispositivos?” tab_id=”1702707012826-fc81eba7-7323″][vc_column_text]\n

Algunas eSIMs de i-Nextia permiten compartir datos. Antes de comprar, lee la descripci\u00f3n de la eSIM que planeas adquirir y verifica si tiene esta funci\u00f3n.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfCu\u00e1l es la velocidad que obtendr\u00e9 con la eSIM de i-Nextia?” tab_id=”1701240123358-8abe9827-e009″][vc_column_text]\n

Con tu eSIM de i-Nextia, podr\u00e1s conectarte a velocidades 4G, LTE y 5G, al igual que cualquier l\u00ednea de datos local. Sin embargo, ten en cuenta que en zonas remotas o con poca cobertura, tu m\u00f3vil podr\u00eda conectarse a velocidades m\u00e1s bajas.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfPuedo cargar mi eSIM de i-Nextia?” tab_id=”1701239779854-acde889f-3a2f”][vc_column_text]\n

\u00a1Claro! Puedes hacerlo accediendo al Centro i-Nextia o mediante nuestra aplicaci\u00f3n.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfC\u00f3mo conservo mi n\u00famero en WhatsApp?” tab_id=”1701759057210-20198fa2-9ea9″][vc_column_text]\n

Para mantener tu n\u00famero en WhatsApp, no es necesario que realices ninguna configuraci\u00f3n. Si no activas un nuevo n\u00famero en WhatsApp, siempre conservar\u00e1s el anterior.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfCu\u00e1ndo recibir\u00e9 mi eSIM?” tab_id=”1701759026708-55b4efd6-08c2″][vc_column_text]\n

Una vez que realices el pago, te enviaremos tu eSIM de i-Nextia al correo electr\u00f3nico que proporcionaste durante el proceso de compra. Di adi\u00f3s a los d\u00edas en los que ten\u00edas que esperar una tarjeta SIM f\u00edsica por correo.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfCu\u00e1ndo debo instalar mi eSIM?” tab_id=”1702707152042-7d86c183-3edd”][vc_column_text]\n

Configura tu eSIM a\u00f1adiendo el plan de datos antes de salir de viaje. Puedes imprimir tu c\u00f3digo QR o tenerlo en otro dispositivo por precauci\u00f3n. Para instalar tu eSIM, necesitas conexi\u00f3n a internet y tener el c\u00f3digo impreso o en una pantalla para escanearlo. La configuraci\u00f3n es inmediata, y podr\u00e1s disponer de tu plan de datos al momento. Te recomendamos instalar el plan de datos antes de salir, pero recuerda no activarlo hasta llegar a tu destino.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfC\u00f3mo configuro la eSIM en mi dispositivo?” tab_id=”1702707193859-6a4c30ae-f255″][vc_column_text]\n

Despu\u00e9s de la compra, te enviaremos un c\u00f3digo QR por correo electr\u00f3nico. Es recomendable dejar la l\u00ednea instalada en tu m\u00f3vil antes de salir. Escanea el c\u00f3digo con el m\u00f3vil compatible en Ajustes > Datos m\u00f3viles > A\u00f1adir plan de datos m\u00f3viles. El m\u00f3vil te permitir\u00e1 asignarle un nombre. Mant\u00e9n la l\u00ednea habitual en tu m\u00f3vil como preferida antes del viaje. Recuerda que el plan de datos de la eSIM i-Nextia no estar\u00e1 activo hasta llegar a tu destino. Al llegar, activa la itinerancia de datos o roaming y la l\u00ednea que configuraste antes de salir. Consulta los manuales de configuraci\u00f3n para iOS y Android. Todas las eSIMs vienen con instrucciones de configuraci\u00f3n. Si no conecta al llegar a destino, verifica la configuraci\u00f3n de la eSIM para asegurarte de que la APN o punto de acceso tenga el valor indicado en las instrucciones de tu destino.<\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion][vc_tta_section title=”\u00bfNecesito activar el roaming de datos en mi tel\u00e9fono m\u00f3vil?” tab_id=”1702707901256-6a53272e-4612″][vc_column_text]\n

S\u00ed, para que tu eSIM tenga una mejor cobertura, debes mantener activada la opci\u00f3n de “Itinerancia m\u00f3vil” o “Roaming”. Ten en cuenta que el uso de esta opci\u00f3n no conlleva cargos adicionales ni sorpresas en la factura, siempre y cuando hayas configurado la eSIM de i-Nextia para los datos de tu m\u00f3vil.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfPuedo realizar llamadas y enviar mensajes de texto con mi eSIM de i-Nextia?” tab_id=”1702707863625-4e4e0a56-97fb”][vc_column_text]\n

Algunas eSIM de i-Nextia incluyen un n\u00famero de m\u00f3vil, lo que te permitir\u00e1 realizar y recibir llamadas.
\nLamentablemente, no es posible enviar ni recibir mensajes de texto. No obstante, con los datos m\u00f3viles de la eSIM, podr\u00e1s seguir utilizando tus aplicaciones de mensajer\u00eda instant\u00e1nea como WhatsApp o iMessage.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfCu\u00e1ntas veces puedo utilizar esta eSIM?” tab_id=”1701240421836-2dfae3e8-653f”][vc_column_text]\n

Una vez que configuras la eSIM en un dispositivo, solo puedes usarla en ese dispositivo. Si borras la eSIM de tu dispositivo, es posible que no puedas volver a utilizarla, incluso si la escaneas de nuevo. No puedes escanear el mismo c\u00f3digo QR desde dos dispositivos diferentes.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfCu\u00e1ndo comienzan a contar los d\u00edas de mi plan de datos?” tab_id=”1702707391872-c5ec5cc6-3a83″][vc_column_text]\n

Los d\u00edas comienzan a contar cuando activas la itinerancia o el roaming de datos en tu m\u00f3vil.
\nPor lo tanto, el contador de d\u00edas del plan empieza cuando activas la eSIM, no cuando la instalas.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfC\u00f3mo elimino la eSIM de i-Nextia despu\u00e9s de agotar el plan de datos?” tab_id=”1701240421789-54bd5446-618a”][vc_column_text]\n

Aunque no es obligatorio, puedes borrar el perfil de eSIM despu\u00e9s de utilizarlo. Consulta c\u00f3mo borrar la eSIM en iOS y en Android.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfQu\u00e9 debo hacer si elimino o extrav\u00edo el c\u00f3digo QR de mi eSIM?” tab_id=”1702707492643-9e692bdb-ce29″][vc_column_text]\n

En caso de que no encuentres tu c\u00f3digo, por favor, comun\u00edcate con nuestro equipo de atenci\u00f3n al cliente en help@i-nextia.com o a trav\u00e9s del chat en l\u00ednea en i-nextia.com, y uno de nuestros agentes te lo enviar\u00e1 nuevamente por correo electr\u00f3nico.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfC\u00f3mo verifico cu\u00e1ntos datos me quedan?” tab_id=”1701240421877-3ebe1fe0-75b3″][vc_column_text]\n

Para comprobar el saldo de datos restante, inicia sesi\u00f3n en nuestro Centro i-Nextia con los datos de acceso que te enviamos por correo electr\u00f3nico al realizar la compra. Tambi\u00e9n puedes verificar tu saldo de datos desde los ajustes de datos de tu dispositivo.<\/p>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”\u00bfC\u00f3mo puedo obtener un reembolso con i-Nextia?” tab_id=”1701240421709-896df7bb-e54e”][vc_column_text]\n

En i-Nextia entendemos que pueden surgir imprevistos despu\u00e9s de realizar la compra. Por lo tanto, puedes solicitar un reembolso en las siguientes situaciones:<\/p>\n

Adquiriste la eSIM sin verificar la compatibilidad de tu m\u00f3vil.
\nCancelaste tu viaje o ya no necesitas la eSIM.
\nAunque nuestras eSIMs suelen funcionar sin problemas, si experimentas inconvenientes de conexi\u00f3n, podemos ofrecerte un reembolso total o parcial.<\/p>\n

Una vez aprobado el reembolso, recibir\u00e1s el dinero en la misma cuenta con la que realizaste el pago. Este proceso puede demorar entre 5 y 10 d\u00edas laborales.<\/p>\n

Para obtener m\u00e1s detalles y conocer los t\u00e9rminos, te invitamos a revisar nuestra Pol\u00edtica de reembolso.<\/p>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” disable_element=”yes” css=”.vc_custom_1700893038239{padding-top: 35px !important;padding-bottom: 35px !important;background-color: #ffffff !important;}”][vc_column][vc_custom_heading text=”HOW TO ORDER” font_container=”tag:h2|text_align:center” google_fonts=”font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:400%20regular%3A400%3Anormal” letter_spacing=”5px” t_supro_heading=”” m_supro_heading=”” m_font_size=”25″]

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[vc_row full_width=”stretch_row” css=”.vc_custom_1701931758892{padding-top: 20px !important;padding-bottom: 75px !important;background: #fffceb url(https:\/\/files.i-nextia.com\/wp-content\/uploads\/2023\/12\/07154745\/bg-movil-ok.jpg?id=16758) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column css=”.vc_custom_1557557191175{padding-bottom: 16% !important;}”][vc_custom_heading text=”Mantente conectado donde sea que viajes con tarifas accesibles” font_container=”tag:h1|font_size:25|text_align:center|color:%23020202|line_height:30px” google_fonts=”font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:200%20light%20regular%3A200%3Anormal” letter_spacing=”0″ t_supro_heading=”” m_supro_heading=”” t_font_size=”27″ m_font_size=”24″ t_line_height=”38px” m_line_height=”28px” el_id=”titletext”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1701408141192{background-color: #efefef !important;}”][vc_column][vc_custom_heading text=”\u00bfD\u00d3NDE SER\u00c1 TU PR\u00d3XIMO VIAJE?” font_container=”tag:h2|text_align:center|color:%23000000″ google_fonts=”font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:400%20regular%3A400%3Anormal” letter_spacing=”5px” t_supro_heading=”” m_supro_heading=””][vc_row_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner width=”1\/2″ css=”.vc_custom_1701408172247{padding-top: […]<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16575","page","type-page","status-publish","hentry","no-thumb"],"acf":[],"yoast_head":"\ne-SIM - 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