All of the payments are made using the Smart Pit system on the days 20 to 25 of each month. If the client doesn’t make the payment between these dates, the service will be suspended in 48 hours. After suspending the service, the client has until the 10th day of the next month to make the corresponding payment. We will explain using a hypothetical situation of a random month as an example: Your payment for September was to be made between the 20th to the 25th of August, but if you don’t pay it, it will be suspended on August 26th and to reactivate you have to make your payment until September 10th AT THE VERY LATEST to avoid the DEFINITIVE cancellation and a reactivation penalty of ¥2000. The service can take up to 2 working days to operate again (Not on Saturday or Sunday). If the payment has not been made the client has the obligation to return the rented device up until the 15th day of the unpaid month.
It is mandatory to return the Pocket Wi-Fi once finished its use. In case it is not returned, the client will have to pay a ¥10,800 penalty and the company may add the client’s name to Japan’s blacklist. Click here to learn more about it and avoid future problems with your name on financial institutions in Japan. Blacklist
The client has 48 hours to test the service without any obligations, in case the client doesn’t want to make use of the service, the client can return the device in the same condition it was received and all of the payments made will be refunded except for the shipping costs and the bank transfer fees, which would be on the client. If after this time there have not been any claims BY WRITING, no further claims will be accepted.
The client will be able to replace the device under these conditions:
In the case of a manufacturing defect, the replacement will be sent without additional cost and our company will pay the shipping expenses. The client will have 10 days at latest to send the defected device or else the system will block the service in case the return has not been made until that date.
In case of a change of data plan, the client has to send the device that is to be changed. IS NOT POSSIBLE for us to send the new device and then choosing the new plan.
In case the client wants to cancel the service, it has to be done via FACEBOOK, WHATSAPP or EMAIL and the device will have to arrive in our office at latest on the 30th or 31st day of the month the last payment was made. For every day of delay on returning the device or missing accessory, ¥500 will be discounted from your guarantee (in case you have a guarantee deposit).
Guarantee refunds will be made once a week every Wednesday from 2 pm to 3 pm and the company has to receive the device up until the deposit’s previous Saturday.
Being this a rental service, the services are subject to change without further notice.